Gartner Data & Analytics Summit 2021 | May 18-20, 2021 | EMEA | Virtual

Cristina Vinci - 26 April 2021

In constantly evolving business landscape, it is crucial that companies understand the value of their data. The Gartner Data & Analytics Summit 2021 is the perfect place for companies to establish their data strategies accordingly and find the inspiration, expertise and confidence they need to ignite innovation and sustain business transformation.  

On May 20, has the unique opportunity to present alongside valued customer ING at the EMEA Global Summit. Here is what you can expect: 

Gartner Data & Analytics Summit 2021 | May 18-20, 2021 | EMEA | Virtual 

[Panel Discussion]: Rooted in Knowledge: How ING Leverages Knowledge-Based NLP for Customer Success 

Unstructured data is notoriously difficult for machines to process, because they’re typically unable to understand the meaning of human language. Combine this with the fact that 80% of business data is unstructured, and you do not have a recipe for success. But that doesn’t mean there isn’t one…just ask ING. 

Given ING’s high daily volume of customer email inquiries, they needed an intelligent automation solution that could accelerate responses and extract actionable data from the large corpus of queries. They found that and more with’s natural language understanding technology. Join Sudhanshu Sawlani, Head of Robotics & Intelligent Automation at ING, and Iain Wadie, VP UK & Ireland at, to learn how ING improved its handling of inbound customer emails by implementing a knowledge-based NLP solution. 

Learn all about: 

  • The impact of a knowledge graph on NLP solutions
  • How to better understand and leverage customer queries like ING
  • Alternative applications of NLP to business processes

Join and ING for unique insight into a valuable use case. 

Register with priority code DAE22SP to save €425 on the standard price. 

Register today to attend! 

Gartner Data & Analytics Summit 2021 | May 18-20, 2021 | EMEA

Join and ING for unique insight into a valuable use case.
Register with priority code DAE22SP to save €425 on the standard price.

Register Here
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