Streamlining Claims Management with AI

THE PROBLEM

Claims management is a key area of innovation for a leading Italian insurance company, where customer interactions are opportunities to stand out by providing a high quality of service. The company needed to streamline and automate the review, analysis and processing of large volumes of documents, modernizing the claims settlement model with advanced AI-based solutions.

THE SOLUTION

To meet this challenge, the company adopted Expert.ai solutions to:

• Automatically analyze documentation associated with reimbursement requests
• Accurately and automatically categorize content
• Rapidly extract settlement-relevant information

With this approach, the company’s specialists now deliver faster, more accurate support to customers, transforming claims management into a smoother, faster, and more effective process.

BENEFITS

• Higher operational efficiency in claims management and significantly reduced analysis time
• Greater accuracy and quality of results through automated content categorization
• Improved customer experience enabled by faster, more accurate assistance