AI for Access to Institutional Information

THE PROBLEM

A central Public Administration agency manages a vast and complex archive of official documents, including legislative acts, interventions, proposals, amendments, information sheets and other institutional materials. 

The increasing volume and variety of these contents made it difficult for citizens to quickly locate the information they needed. The agency set out to make institutional data easier to access, strengthentransparency and improve how citizens interact with public institutions through advanced artificial intelligence technologies. 

THE SOLUTION

A conversational AI solution was developed to make consulting official information easier and more immediate.  

Users can ask questions in natural language and receive concise, consistent and contextualized answers drawn from publicly available official documentation. 

The solution transforms a complex body of institutional knowledge into an experience that is simple, accessible, and fully focused on what users need. 

BENEFITS

• Easier, more immediate access to institutional information 

• Improved user experience through natural language interaction 

• Consistent answers aligned with official content 

• Better support for transparency and engagement between citizens and institutions 

• Scalable model that adapts to different types of public documentation