Streamlining Processes and Services with AI

THE PROBLEM

Faced with the growing complexity of internal document management and the need to make public administration information more accessible, a major regional organization supporting public sector innovation launched an ambitious digital transformation initiative. Its goal was to deliver faster, more efficient digital services for citizens by integrating advanced AI solutions to enhance technology and service quality.

THE SOLUTION

By leveraging the precision of Expert.ai’s text analysis through its AI technology, the organization improved two key use cases:

Searching within institutional communications to optimize document assignment and sorting operations.

Simplifying and accelerating the online system for scheduling specialist medical appointments through the automatic interpretation and coding of diagnostic information provided by doctors.

BENEFITS

• Enhanced quality and efficiency of citizen services
• Cost and resource savings through process automation
• Streamlined administrative and bureaucratic operations