Virtual Agent for More Advanced Interactions

THE PROBLEM

To accelerate digital transformation and technological innovation, a major aviation organization sought to integrate AI into its processes. The goal was to deliver consistent communication and efficient, high-quality service to both internal and external users.

THE SOLUTION

Expert.ai helped the organization develop a new-generation virtual agent based on a Retrieval Augmented Generation (RAG) architecture and a hybrid AI approach, designed to deliver advanced, transparent and reliable interactions.

The solution combines multiple AI technologies, including neuro-symbolic AI, large language models, and machine learning, to overcome the limitations of traditional chatbots.

The result is an intelligent conversational interface that understands complex requests and provides accurate responses backed by authoritative information sources, minimizing the risk of unreliable content.

BENEFITS

• Automatic, efficient management of complex requests
• Reduced operating costs
• Consistent, reliable communication across the organization
• Faster response times and higher case-handling capacity