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Expert.ai Recognized in 2022 Gartner® Innovation Insight for Composite AI Research

12 January 2022

Expert.ai today announced that it has been recognized in the 2022 Gartner “Innovation Insight for Composite AI” research. According to the research, “Composite AI (or hybrid AI) is defined as the combined application of different AI techniques to improve the efficiency of learning in order to broaden the level of knowledge representations and, ultimately, to solve a wider range of business problems in a more efficient manner.”

According to Gartner*, “Data and analytics leaders often equate artificial intelligence with machine learning, limiting themselves to use cases where this technique works well. Composite AI goes beyond ML, combining different techniques to improve AI’s versatility and efficiency to solve a wider range of business problems.”*

Given the continued growth of unstructured language data in the enterprise, today’s organizations need to be able to select the AI technology or combination of approaches that fit the business case and the data sets available. The expert.ai platform employs a hybrid AI approach that combines symbolic and machine learning techniques. Honed from hundreds of real-world implementations, the platform is based on the principle that no single natural language AI technique is a fit for every project, and machine learning typically is just part of the solution.

“Hybrid AI is poised to become a strategic initiative in 2022 as organizations are under constant pressure to leverage vast amounts of data quickly and at low cost,” said Marco Varone, chief technology officer at expert.ai. “Bringing together the best of symbolic AI and learning models is the most effective way to unlock the value of unstructured language data and tackle even more complex cognitive problems with the accuracy, speed and scale required by today’s businesses.”

Thanks to hybrid AI that combines a knowledge-based or symbolic approach and machine learning, organizations can utilize multiple approaches and models to solve the issue in a multi-contextual way, unlocking the value of unstructured language data. And since each AI technique can be evaluated independently of one another, it becomes easier to determine which ones deliver the optimal outcomes.

*Gartner Research “Innovation Insight for Composite AI”, Pieter den Hamer, Erick Brethenoux, Leinar Ramos, January 10, 2022.

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