Optimizing Internal Help Desk Activities
THE PROBLEM
To boost competitiveness and service quality while reducing support time and costs, one of Italy’s leading banking groups needed to make its internal information resources more accessible. Helping employees do their jobs efficiently means giving them quick, easy access to the information they need. To make the support process more efficient and reliable, the bank decided to automate its information search and categorization systems using artificial intelligence.
THE SOLUTION
Expert.ai provided the bank with an advanced AI-powered system for searching and categorizing documents.
Employees no longer need to contact the internal help desk for every request. They can simply ask the system, in natural language, for information on legal documents, internal procedures, tutorials, or technical documents.
The system automatically delivers the most relevant results, helping you unlock value from vast data resources, ease pressure on support staff, and quickly access the right information.
BENEFITS
- Significant time and cost savings
- Improved employee satisfaction
- Maximum precision in query analysis and accuracy of responses
- More than 8,000 FAQs compiled and 20,000+ documents classified using a custom taxonomy
AI you can explain. Outcomes you can measure.
Let expert.ai show you how to apply AI—securely, transparently and at scale.
