Du 17 au 18 mai, Expert System participera au Language Technology Industry Summit 2016 à Bruxelles. Le LT Industry Summit est l’événement de convergence incontournable entre l’industrie de la Technologie de Traitement du Langage, ses clients, ses partenaires de recherche et les politiques.
Ne manquez pas les interventions d’Expert System !
« Expert System’s vision »
Date: CEO Day – le 17 mai de 11h00 à 12h45
Intervenant : Claudio Palmolungo, VP Executive Europe, Expert System
« Putting Customer satisfaction first thanks to semantics (cases in Publishing and Banking) »
Publishing and banking sectors have been pioneers in moving forward to the digital era. They reacted both quickly to this new trend and adapted their business models accordingly.
They rapidly understood that customers would take the power and that they had to find new ways to gain their loyalty.
This trend revealed the power of Semantic Technology to make information smarter and enable companies to provide language-based tailor-made solutions to their customers.
During this session, you will discover how two of our major customers from Publishing and Banking verticals have successfully achieved their strategic shift thanks to semantics.
In order to accelerate its digital business development, Les Echos, the French newspaper, wanted to capitalize on its editorial content, creating a series of innovative online products and services for new audiences. Les Echos Selected Expert System to Enrich and Link Content.
For its part, ING Direct, the online bank, was looking for innovative and interactive services that extend the range of its offer and ensure more accurate customer support. Expert System’s semantic technology has allowed ING Direct to implement a system that improves identification of customer needs, allowing us to satisfy them quickly and effectively while improving our call center performance.
Date: LT-Summit – May 18 from 11:00AM to 11:40AM
Charles Huot, Expert System
Olivier Delteil, Les Echos
Claudio Palmolungo, Expert System
Language Technology Industry Summit 2016
Bruxelles, 17-18 mai 2016
The International Auditorium
International Trade Union House
Boulevard du Roi Albert II, No. 5 / 2
Plus d’informations sur le site LT-Innovatehttp://www.lt-innovate.org/lti-summit