Modena, January 22 2009 – Expert System, leading provider of semantic intelligence software that discovers, classifies and interprets text information, today announces the COGITO® Answers mobile self help solution has been selected by the GSM Association as a Global Mobile Awards nominee for 2009 in the category of Best Billing or Customer Care Solution. The GSMA nomination acknowledges the importance of wireless mobile product support related to customer care efficiencies. Cogito Answers provides a mobile self help solution that delivers answers to wireless end user questions about mobile product and services formed in natural language sentences.
Cogito Answers offers a customizable natural language mobile user interface deployed at the point of access eliminating the need for complex menus and cumbersome client applications. On the back end COGITO connects seamlessly, streamlining and normalizing premium customer care information in any form.
“Our congratulations go to all the nominees in this year’s Global Mobile Awards,” said Rob Conway, CEO of the GSMA. “In an uncertain economic climate, mobile communications continue to drive social, economic and technological development, as the calibre of entries this year again illustrates. To have been nominated from such a high quality field of more than 450 companies that entered is a tremendous achievement, and we await the announcement of the winners at the next month’s Global Mobile Awards evening in Barcelona with great interest.”
“With the growing popularity of smartphones and applications wireless carriers must have the tools to help deflect costly support calls while providing the highest level of customer support says Brooke Aker, Expert System USA CEO.” Cogito Answers is a unique solution that allows wireless subscribers to query knowledge base information directly thereby obtaining the answers they need immediately allowing them to continue on exploring their smartphones and services.”
COGITO Answers is based on the COGITO semantic platform which performs complex text analysis (e.g. sense disambiguation, entity extraction, categorization, natural language understanding and concept search) at the highest known speed and with a smallest memory footprint.
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GSMA announces Finalists for the 14th Global Mobile Awards: read the GMA 2009 press release announcement.