26 Jan 2011
Expert System is pleased to announce that its Cogito Answers has been named a winner in the ninth annual Mobile Star Awards™ program, hosted by mobile technology news portal MobileVillage.com. Expert System’s Cogito Answers was awarded the Shining Star Award in the Operator Solutions for Customer Management category.
Built on a natural language interface, Cogito Answers streamlines the customer support experience by enabling users to ask questions about products, services or applications via the Web, email or mobile phone. Customers then receive immediate, accurate and personalized answers. COsmOs, a government agency in Trento, Italy, used Cogito Answers to improve communication between its local government and their citizens. Using Cogito Answers, residents are now able to send text messages to their local governments, healthcare providers, transportation systems, etc. and get answers in real time, making information immediately available 24 hours/day.
“Customers use Cogito Answers to get the answers they need from anywhere with ease,” said Luca Scagliarini, partner and vice president strategy and business development of Expert System, USA. “Using semantic search capabilities that understand each customer’s unique request, we’re able to help companies drive loyalty and streamline customer service demands and cut costs.”
As in years past, the Mobile Star Awards program showcases “best of” entries in dozens of categories covering including mobile apps, wireless network solutions, enterprise mobile software, enterprise success stories, technology visionaries and more. Winners were chosen by subscribers of MobileVillage’s “Go Mobile™” – a free bi-weekly e-newsletter that delivers informative headlines and links to top mobile technology stories on popular websites including: Cnet, Engadget, Gizmodo, Mashable, Computerworld and many others.
“Because ‘Go Mobile’ readers are the industry’s most savvy mobile business users, Mobile Star Awards winners can claim they are the users choice,” says Jon Covington, MobileVillage founder and president. “Winners are chosen by real users based on real results, not hype or by paid analysts. Brand new mobile services competed on equal footing with well-established solutions. Both nominees and winners are respected in the mobile industry as the new leaders that are able to solve ‘real world’ problems effectively and efficiently. Congratulations go to Expert System who are the winners of the Mobile Star Award for 2010 and demonstrate ‘Best in Class’.”
In addition to MobileVillage, the sponsors for the 2010 Mobile Star Awards were aisle411, CyberShift, MobileFrame and Nadel Phelan. For more information about the annual Mobile Star Awards, please visit www.mobilevillage.com
About MobileVillage / PDA Inc.
Founded in 1993, MobileVillage is a market and solution development company dedicated to advancing mobile and wireless technology in a wide range of industries. MobileVillage accomplishes this by fostering education and alliances through “Best of Breed” solution identification, event partnerships, an online industry directory, industry job postings, daily online news, its widely respected Go Mobile™ newsletter, a Mobile Mentors™ program, and popular annual Mobile Star Awards™ program. Visit MobileVillage online at www.MobileVillage.com.
MobileVillage®, the Mobile Star Awards™, and Go Mobile™ are trademarks or registered trademarks of MobileVillage / PDA Inc.