Cogito Answers Best Customer Care Solution, 2-18-2009
Barcelona, Spain – February 18, 2009 – (Mobile World Congress) Expert System, leading provider of semantic software that searches, discovers, classifies and interprets unstructured text information, today announces its COGITO® Answers mobile customer self-help solution has won the Global Mobile Award for the category of Best Billing or Customer Care Solution. The Global Mobile Awards now in their 14th year, are the premier honor for mobile communications products and services around the world.
COGITO Answers is a semantic search platform, leveraging a mobile natural language interface, which allows users to ask questions about their mobile handset products, service or applications through a mobile browser application in a self-help environment. The result is immediate, accurate and personalized answers. COGITO Answers is proven to deflect Call Center help calls and increase customer satisfaction automatically.
“On behalf of the GSMA I would like to congratulate Expert System on the company’s success in the 2009 Global Mobile Awards,” said Rob Conway, CEO of the GSMA. “Expert System’s nomination, made by the global panel of expert judges, is outstanding recognition in an industry renowned for innovation.”
The GSMA’s judging panels reviewed more than 450 submissions to select 80 finalists in 16 categories. The judges collectively agreed COGITO Answers is “a major, smart, automated step forward in how to help users to get information – an excellent way of providing phone help.” The awards are in association with the Mobile World Congress in Barcelona, the largest and most recognizable mobile industry event.
Expert System was one of a select few to present at the Global Mobile Awards dinner among the world’s leaders in telecommunications.
Expert System’s presentation is Thursday, February 19 at 9:00 a.m. in BS Forum Stream, Room 6.
“It’s a tremendous honor to be recognized by the GSMA for our innovation in mobile customer care,” said J. Brooke Aker, CEO of Expert System USA. “In these economic times, mobility is a must. People need to use their mobile devices for work and personal reasons without any glitches. Expert System’s goal is to create a new level of customer service and loyalty where device providers can help their customers get the answers they need from anywhere with ease.”
The Best Billing or Customer Care Solution award was created to recognize the most innovative programs that increase profitability, reduce costs and maintain a high standard of customer loyalty in this increasingly competitive environment. For more information on Expert System’s COGITO Answers, email [email protected].
About The GSMA
The GSMA represents the interests of the worldwide mobile communications industry. Spanning 219 countries, the GSMA unites more than 750 of the world’s mobile operators, as well as 200 companies in the broader mobile ecosystem, including handset makers, software companies, equipment providers, Internet companies, and media and entertainment organizations. The GSMA is focused on innovating, incubating and creating new opportunities for its membership, all with the end goal of driving the growth of the mobile communications industry.