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15 ways technology is transforming insurance—and five to watch

Intelligent Insurer, Aug 1 2019 – Making sense of large volumes of information, let alone getting the maximum value from it, can be difficult for insurers to manage in a timely and efficient way. Expert System uses artificial intelligence (AI) to develop natural language programming (NLP) to understand text by “mimicking human comprehension, but in a fraction of the time”.

The company has worked with large insurers to offer customer-facing chatbots, natural language Q&A, automatic email classification, and intelligent search applications. Its tech also offers enhanced AI robotic process automation for claims management, policy underwriting, audit support, third party risk management, anti-money laundering and legal compliance procedures, and cybersecurity intelligence.

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