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A Greater Understanding

EXCLUSIVE: ‘A Greater Understanding’ – Daniele Cordioli, expert.ai & Chris Pearce, esure in ‘The Insurtech Magazine’

Understanding is key to progress of any sort – and it’s fundamental to how we leverage the sheer superior lifting power of computers when we want to do things faster, more accurately and more profitably.

Three years on, insurance businesses must be brave enough to rethink their structure and model, rather than just tinkering at the edges with AI, says Daniele Cordioli, head of solutions consulting EMEA for expert.ai, a specialist in NLU. They should put it at the core of their operations. The challenge for data scientists, meanwhile, is to accelerate the sophistication of NLU so that they can confidently apply AI across organisations to address three key issues for insurers: reducing processing time, eliminating bias and improving risk and pricing, all of which have positive outcomes for the industry, the company and the individual policy holder.