Artificial intelligence and insurance: Part 1

Cristina Vinci - 12 March 2021

Insurers are accelerating the integration of artificial intelligence solutions across their operations, but how are successful early adopters deploying the technology and where are they headed?

A tech revolution is gathering pace across the insurance industry; one that could radically transform the risk transfer value chain. Artificial Intelligence (AI) technologies that enable computer systems to perform tasks normally requiring human intelligence, such as visual perception and decision-making, are being plugged in right across the sector.

Machine learning (ML), a branch of AI that provides computer systems with the ability to learn and adapt independently, based on algorithms and the analysis of data, is being deployed in operations from marketing to claims handling.