illimity Bank and Expert System bring innovation to banking with AI
In support of its commitment to offer an advanced, modern and unique user experience, illimitybank.com, together with Expert System, has created a “smart” search function for its online banking platform.
illimity, a banking start-up with a strong commitment to innovation, selected Expert System, a leader in Artificial Intelligence applied to the understanding of text and language, as a partner for improving the online experience for illimity customers.
The ability to accurately understand the meaning of words, allowing immediate interaction in natural language, supports the continued evolution of traditional contact methods to digital.
Thanks to the cognitive search engine developed by Expert System, illimitybank.com customers can easily access the information they need by sending requests via message, a rapid alternative to the classic menu navigation.
In the same way, customers can request personal information, perform bank transfers, purchase telephone credit, etc. by simply stating their intentions in natural language.
Expert System’s intelligent solution for illimity’s online banking platform is based on AI technology Cogito® out-of-the-box features, including Cogito Knowledge Graph, which contains an extensive banking industry knowledge base. In addition, Cogito has been enriched with the product, service and brand information unique to illimity Bank.
Using illimity know-how and expertise and Expert System’s machine learning algorithms, new knowledge was added to Cogito’s Knowledge Graph to allow banking customers to take advantage of new functionality offered by the online portal and using the Illimity brand language.