Combine digital-first and data extraction strategies to drive collaboration and add value

Francesca Spaggiari - 1 October 2021

Intelligent Insurer – October 1, 2021

There are so many areas of the sector that are ripe for automation, machine learning and artificial intelligence that it’s hard to know where to start.

Why is digitisation such a hot topic at the moment? More than 80 percent of documents in the industry are unstructured. A lot of time is dedicated to reading documents and extracting information. Many processes like this make up the heart of the industry. You have senior people and subject matter experts performing seemingly low-value activities.

This is an area with huge potential for improvement. Technology will not just help streamline the process and introduce cost savings, it also offers better customer experience.