Some challenges can seem insurmountable—a complex product requiring a detailed and expert eye surely can’t be ripe for digital transformation. And yet, digital transformation is very much needed. Clients want to see more transparency and clarity over their cover. They want easier processes and fairer pricing. And, increasingly, there are new market entrants willing to provide it.
But insurers, brokers and agents do have opportunities to meet and even exceed customer expectations.
In this article, Pamela Negosanti, Head of Sales and Sector Strategy, Financial Services and Insurance at expert.ai, outlines the difficulties commercial lines underwriters face and how automated solutions can help them deliver more accurate and appropriate solutions for clients.