ING Direct Chooses Expert System’s Natural Language Understanding AI To Augment Robotic Process Automation

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Expert System announced that ING has chosen to extend AI-based automation benefits across the organization and improve back office operations. Expert System’s Natural Language Understanding (NLU) capabilities will be instrumental in augmenting ING customer service agents and accelerating the application of Robotic Process Automation (RPA) to a broader range of knowledge-based processes.

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