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Practical A.I. and Pandemic Recovery: Insurance Resilience in Time of Crisis

While it is true Covid-19 has been a moment of truth that exposed many of the manual paper/document-centric operations and processes in insurance, customer demands don’t take a break. With a rapidly changing economic climate and new Work From Home initiatives, leadership teams—and the IT organizations that support them—must do more with fewer resources in place to react quickly. Automating processes, augmenting performance, accelerating insight, and reducing disruption are all at the forefront of every insurance executive’s mind right now.

In this webinar “Practical A.I. and Pandemic Recovery: Insurance Resilience in Time of Crisis”, Deb Smallwood, CEO and Founder of Strategy Meets Action, and Walt Mayo, Group CEO of Expert System, will discuss how proven and practical A.I. solutions deliver the means to cost-effectively ensure high performance results while still meeting customer and employee experience goals.


Guest Speaker: Deb Smallwood
Deb Smallwood, CEO and Founder of Strategy Meets Action, is widely recognized as an industry thought leader who is known for her “big strategic thinking with pragmatic approaches to digital transformation”. Deb challenges the status quo of insurance and influences the industry to reimage the business of insurance for the digital connected world.
Prior to founding SMA, Deb served as Chief Transformation Officer (CTO) for Insurance Company of the West (ICW) where she was recruited to lead company-wide transformation. Before joining ICW, Deb launched TowerGroup’s Insurance Research & Consulting Practice and served as its Managing Director.  Deb was also Partner at KPMG LLP, and spent the early part of her career at Liberty Mutual where she was the lead application development and maintenance of Liberty Mutual Commercial Lines IT systems.
Deb is a published author of SMA research reports, whitepapers and blogs, and is also a frequent keynote speaker at leading industry conferences, podcasts, and virtual events.


Expert System’s speaker: Walt Mayo
Prior to joining Expert System, Walt led the growth of Endeavor, an impact capital organization focused on scale-up businesses, more than tripling its global market reach and developing major new sources of revenue.  Endeavor’s global network includes investors and entrepreneurs in more than 30 countries around the world and in virtually every business sector. He previously worked at Dell across a range of sales, marketing, software, and channel management roles and in accelerating the company’s international growth as General Manager for Southern Europe, Australia, Japan and Asia. He began his career after graduating from Harvard University as a Foreign Service Officer and served in US diplomatic missions, the White House and the US Congress. He has an MBA from the University of Virginia and lives in the Boston area.


Join us on Tuesday, June 16 at 10-11 am EDT – 4-5 pm CET to:

  • Learn what market challenges are front and center for minimizing disruptions;
  • Hear about how the intersection of practical A.I., automation and human intelligence will identify better insights to improve real-time decision-making with the right data at the right time;
  • Understand why 2020 will be a pivotal year in applying practical A.I. solutions to positively impact your business.