Technology

Human-like understanding for intelligent process automation and knowledge discovery.


The ability to understand language and extract data in documents, manage interactions in natural language and handle unstructured information is a critical factor for competitive advantage for enterprises in any industry.

Expert.ai: At the Forefront of Today’s Artificial Intelligence Revolution

Expert.ai technology is a platform based on artificial intelligence algorithms that mimics the human ability to understand language and complex textual information at scale and with the accuracy required by today’s business world.

Based on a rich, domain-independent representation of knowledge (knowledge graph), expert.ai technology integrates the best of natural language understanding (NLU) and machine learning (ML) to intelligently automate business processes and harvest relevant knowledge and critical insights from all the information available in your organization.

Why is expert.ai unique?

Knowledge Graph

Expert.ai’s knowledge graph is a representation of the real world where concepts are defined and connected to one other by semantic relationships. Its coverage of language is both deep and wide. Compared to other text analysis technologies that require cumbersome and resource-intensive initial and constant training, expert.ai leverages the embedded knowledge graph together with natural language understanding algorithms to read, comprehend and learn from any text, out of the box.

In addition, it is open, not a black box, and its content and structure can be understood by humans, making it easy to be incrementally adjusted to maximize its performance in any domain.

 

Natural Language Understanding

expert.ai distinguishes the correct meaning of words and expressions in context and automatically associates the attributes of more general terms that are conceptually linked to these words. For example, it understands the terms “SUV” and “sedan,” and it automatically comprehends that these words share similar attributes that derive from both being a kind of “car.”

In addition, expert.ai identifies the relationships between concepts in a text. Both features derive from its ability to perform different levels of linguistic analysis (morphological, grammatical and sentence analysis) in conjunction with semantic analysis and word disambiguation. This human-like ability to read text and understand language is an additional differentiation from other text analytics platforms because it increases accuracy, speed and the ability to handle complex text.

 

Knowledge Expansion

As the accurate comprehension of textual content always requires domain-specific knowledge, expert.ai’s knowledge graph can be extended and expanded based on the specific requirements of each use case.

Unlike other text analytics platforms, expert.ai can add domain-specific knowledge through both subject matter experts and through our proprietary machine learning algorithms that leverage the analysis of a training set of tagged content. The balance between the two different methodologies can be managed and A/B tested to make sure you always reach of the quality requirements of your projects.

Why do organizations choose expert.ai?

Proven AI for All Data and Processes

Expert.ai has been successfully implemented by hundreds of organizations across industries for a range of  business processes by reliably enabling human-like comprehension and insight at scale. Expert.ai’s knowledge graph can trained and optimized to work in specific domains by leveraging a rich set of tools designed for data scientists and by leveraging subject matter experts and the automatic enrichment of the knowledge graph through machine learning.

Accurate, Scalable and Multi-Language NLU

Expert.ai has been deployed extensively in many industries thanks to the accuracy of its AI-based, multi-language natural language understanding and virtually unlimited linear scalability. Expert.ai can reach over 90% accuracy in understanding content in completely open or domain independent contexts, such as general news and other forms of general communication. Other platforms cannot be directly compared as they do not provide the same capabilities of understanding language. Instead, they start from 45-55% and may reach up to 73-75% for a few systems in closed, domain-specific, contexts.

Predictable Costs

Expert.ai’s rich out-of-the-box knowledge graph, powerful tools and machine learning algorithms provide a more advanced starting point and a more efficient way to customize the technology. This enables you to work in specific domains or use cases while maintaining the same level of accuracy when conditions change (new words, new tasks, new requirements). This allows expert.ai to offer lower development costs and significantly improves the total cost of ownership (TCO) compared to legacy technologies.

ROI in Weeks, Not Months

Expert.ai enables shorter time to deployment than other approaches thanks to its out-of-the-box and open, understandable knowledge graph. The powerful features of our knowledge graph make it possible to enrich and customize expert.ai specifically to different domains or tasks in a fraction of the time required by other technologies, which are unable to understand the content of a document in context.

Human Capabilities Made More Efficient

By making information analysis faster and more accurate with a contextual understanding of all kinds of information, expert.ai augments analysts’ capabilities for search, information management and analytics to automate processes, generate actionable insights and drive more reliable decision making.

Explainable AI

Expert.ai qualifies as an explainable or transparent AI platform, as the performance of its algorithms can be trusted and easily understood by humans. Unlike black-box AI, you know exactly how expert.ai arrives at a decision and can see the logic behind its reasoning and the results. This is a major advantage because if you know how AI works and why it determines particular outputs, you can incrementally refine it and make sure the actions are aligned to your intended objectives.