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ING Direct chooses Expert System’s AI-based automation to improve business processes

Marilena Balzano - 26 June 2020

The AI Journal

Expert System today announced in a press release that financial services group ING has chosen to extend AI-based automation benefits across the organisation with the goal of improving back-office operations.

ING explained in the press release that Expert System’s Natural Language Understanding (NLU) capabilities will be key in augmenting ING customer service agents and accelerating the application of Robotic Process Automation (RPA) to a broader range of knowledge-based processes.

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